Better Business Through Data Analysis & Monitoring My Account

Our #1 goal is to help you get the most from your technology investment. To accomplish that, we provide supported users with unlimited technical support, helpful resources and Solutions Development services.

IDEA Help Desk

IDEA Help Desk's 20 Minute Rule

Our experts are available to help you save time and effort. If it takes you more than 20 minutes to utilize any IDEA function or feature, contact us for assistance. We're here to help you!
1-888-641-2800 x4
7:00 AM - 7:00 PM (CST) M-F

Securing Your Data Files

It is often beneficial for us to see your data files to provide you with assistance. We use a secure, file sharing site where you may upload files and use password-protected folders, which are available for a specified length of time. If you are unable to send us your data files, or you have an issue that requires hands-on assistance, we can arrange a web meeting to view the data on your system and watch the steps you are taking to better assist you.

Tips for Working with Our Help Desk

Calls are responded to in the order they are received

  • Calls or emails received after hours or on holidays will be handled first-thing the following business day
  • To better assist you, please leave a voice message when calling so we can return your call promptly

Resource Materials

Our Tech Tips include helpful documents such as installation guides, resources for commonly-used analytics, step-by-step instructions for handling challenges, and other documents to help you get the most out of IDEA.

CaseWare Passport Support Site

There’s no better way to navigate through all the available resources for IDEA than by visiting the new Passport support portal. Passport offers a gateway to quick access to IDEA how-to videos, add-ons, global user forums, free downloads, documentation and more! Supported IDEA users have unlimited access to Passport – simply create a username and login for 24/7 access.

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