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Education Services Administrator


Careers
Employment Type: Full-Time, Regular, Exempt, Sales Department, No Direct Reports
Department: Training/Education Services, Operations Department
Compensation: Base Salary + Specified Incentive Programs.
Initial base salary range: $46,000 - $51,000
Benefits Offered: Health, Dental, Vision, Life, LTD/STD, Term-life,
401K, Paid Leave, PTO
Primary Schedule: M-F, Days
Travel: Minimal. Local & Domestic

Overview


The Education Services Administrator (ESA) is responsible for the administration of client and academic education and training programs: including the NASBA certified training Program, the IDEA Academic Partnership Program and other related initiatives. Including, but, is not limited to: serving as the client’s primary point-of-contact for program registration and scheduling; outreach and collaboration with academic institution faculty; and associated promotional and activities. Partnering with managers, colleagues and contributors, the ESA will enable the delivery of strategically aligned, high value education and training services which drive profitability and achievement of Audimation’s business objectives. This position reports to the Training Services Manager.

 
Key Duties & Responsibilities
 

NASBA Certified Training Program

[Audimation is the authorized distributor and training provider for CaseWare IDEA in the United States and is a NASBA Certified CPE Sponsor].

  • Coordinate logistics and scheduling for online, in-person, and private client training.

  • Track course registration and maintain accurate records in the designated CRM/platform (Microsoft Dynamics).

  • Create orders for temporary training licenses and/or USB keys and related agreements.

  • Post course information on corporate websites/platforms for Audimation and Caseware (WordPress).

  • Maintain the certificates of completion and course surveys via various automated online tools including platforms such as: Zapier, Adobe, SurveyMonkey, Formstack.

  • Keep detailed and accurate records of training program and participant information for NASBA and similar purposes.
     

Academic Partnership Program

[CaseWare IDEA is taught in over 500 colleges and universities in the US and Audimation provides support via the IDEA Academic Program].

  • Execute the Academic Partnership Program which drives demand and expands utilization of Audimation’s offerings in the college and university classroom environment.

  • Communicate with faculty/professors regarding course start up using the web based academic portal provided by CaseWare, private Professors-only IDEA training courses, and other course resources and content.

  • Prepare software agreements and renewals for university computer labs and student temporary licenses.
     

General Responsibilities

  • Provide targeted administrative services for the full range of programs, initiatives and operational mandates to support successful achievement of Eduation/Training Services team’s strategic objectives, goals and schedules.

  • Proactively collaborate with Audimation teams to promote and deliver high-quality user training that will drive sales and improve customer retention.

  • Contribute to the documentation, communication and usage of Education and Training Services operational protocols, policies, and procedures as requested by management.

  • Provide management with status reports, ananysis, recommendations, logs and activity summaries as required.

  • Proactively maintain and enhance personal, professional, and technical knowledge base through participation in training seminars, self-directed skills development, and other learning resources.

  • Actively contribute to the achievement of team and department goals and strategic objectives. Including but, not limited to, meeting and project participation, problem resolution, strategy development, and special assignments.

 
Required Skills, Experience & Credentials
 

  • Bachelor’s Degree in business, communication, accounting or a related field.

  • Minimum of three (3) years experience in coordination of client interfacing training/education programs. One (1) year experience in administration of B2B, outreach focused, education programs preferred.

  • Experienced, effective communicator with a persuasive, engaging face-to-face demeanor, business-like appearance; clear, professional phone bearing; convincing online presence.

  • Demonstrated ability to collaborate with teams, managers, colleagues, strategic partners and others, to develop solutions, action plans and successful outcomes for all stakeholders.

  • Proven self-learner committed to life-long learning, personal and professional improvement.

  • Experienced in the use of a CRM (MS Dynamics preferred) and related platforms/software to maintain client records, record/schedule activities, execute electronic communication and promotional initiatives, conduct presentations and demonstrations.

  • Fluent in the use of Microsoft Office 365 (Word, Excel, PowerPoint, Outlook, TEAMS), as well as personal computers and mobile devices.

  • Proven ability to successfully complete a range of complex, detailed tasks in a fast-paced work environment (i.e., flexibility, focus, prioritization).

  • Ability to travel domestically via automobile and/or public carrier, as required.

To apply send resume to Sydney Upchurch, Human Resources Manager at: [email protected]


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