IDEA Help Desk


Achieve Rapid Success!


Our goal is to help you get the most from our investment in CaseWare IDEA. Supported IDEA users get unlimited technical support and access to resources we provide to put data analytics to work!

If it takes you more than 20 minutes to achieve what you're looking for in IDEA, contact the Help Desk!

[email protected] | 888.641.2800 x4



See How Baker Tilly Utilizes the Help Desk to Save Time and Effort.

Tips for Working with the Audimation Help Desk

  • We respond to calls and emails in the order they are received

  • Inquiries received after hours or on holidays will be handled first-thing the next business day

  • Please leave a voice message when calling so we can return your call promptly


Secure File Sharing

Your data security is our top priority. We use a secure file-sharing site to upload files and use password-protected folders. We also provide web-based meetings for personalized assistance.


CaseWare Passport Support Site

24/7 access to a cache of resources including: 

  • How-to videos and on-demand webcasts

  • Free downloads, @functions, and IDEAScripts

  • Global user forums

  • Product documentation and more! Supported IDEA users have unlimited access to Passport—simply create a username and login for 24/7 access.

Log into Passport now!

Help Desk FAQs


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