Audimation Services has been acquired by Caseware International Learn More.


IDEA Help Desk


Notice for IDEA Users Working Remotely


We understand working conditions have changed given the ongoing developments of the Coronavirus (COVID-19).

The IDEA Help Desk is available to assist you in installing and/or troubleshooting IDEA for remote access to minimize disruption to your work. Please contact us for assistance.

[email protected] | 888.641.2800 x4


See How Baker Tilly Utilizes the Help Desk to Save Time and Effort.

Tips for Working with the Audimation Help Desk

  • We respond to calls and emails in the order they are received

  • Inquiries received after hours or on holidays will be handled first-thing the next business day

  • Please leave a voice message when calling so we can return your call promptly


Secure File Sharing

Your data security is our top priority. We use a secure file-sharing site to upload files and use password-protected folders. We also provide web-based meetings for personalized assistance.


CaseWare Passport Support Site

24/7 access to a cache of resources including: 

  • How-to videos and on-demand webcasts

  • Free downloads, @functions, and IDEAScripts

  • Global user forums

  • Product documentation and more! Supported IDEA users have unlimited access to Passport—simply create a username and login for 24/7 access.

Log into Passport now!

Help Desk FAQs


I would like to compliment the IDEA Help Desk for the outstanding service that we have received. They have worked tirelessly to help us work out problems with some of our scripts and show us solutions to allow us to use IDEA more effectively. They have been very responsive to all our questions and has kept working on some of the more difficult problems that we have had until he found solutions. As a small customer with just a few licenses, I would never have believed that we would receive this level of service and help.

- Mike Willis, CPA, CIA, CFE, Asst. Director
   Minneapolis/St. Paul International Airport 


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