There are various business activities that can contribute to revenue leakage within utility companies. These include incorrect customer accounts and contracts, faulty metering, inaccurate billing, ineffective collections, theft, etc. With increasing data volumes and complex systems, identifying revenue leakage and implementing an infrastructure to effectively address it is essential.
Customer Account Creation and Commissioning
Find delays in entering customers on billing system
Identify errors in customer or rate classifications
Identify accounts with missing supply/meter information
Customer data quality issues
Service activated but no billing account created
Meter Reading, Billing and Servicing
Identify meters not being read
Detect irregular consumption patterns
Accounts not being billed but consumption recorded
Consumption falls outside tolerable average for the account/class/area
Jan 01
Retailers have many of the standard ledgers, purchasing and payroll can be key concerns. However, the main business areas are sales and inventories. Retailers o...
Jan 01
An area where IDEA has been used with particular success is in conducting security audits. Normally on a security audit, the various controls over access are ev...
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