The 21st Minute

Utilities

CaseWare Monitor Applications

There are various business activities that can contribute to revenue leakage within utility companies. These include incorrect customer accounts and contracts, faulty metering, inaccurate billing, ineffective collections, theft, etc. With increasing data volumes and complex systems, identifying revenue leakage and implementing an infrastructure to effectively address it is essential. 

Customer Account Creation and Commissioning

• Find delays in entering customers on billing system
• Identify errors in customer or rate classifications
• Identify accounts with missing supply/meter information
• Customer data quality issues
• Service activated but no billing account created

Meter Reading, Billing and Servicing

• Identify meters not being read
• Detect irregular consumption patterns
• Accounts not being billed but consumption recorded
• Consumption falls outside tolerable average for the account/class/area
• Delinquency analysis/reports
• Billing errors – rates, status, classification, consumption, charges, taxes, discounts, etc.
• Suspicious rescheduling, write-offs, refinancing or changes to customer accounts
• Inaccurate transfer of meter readings to billing system
• Duplicated billing
• Find service orders outstanding for excessive periods

Payments and Collections

• Detect payments that far exceed amounts owing
• Delinquent accounts not being disconnected
• Reconciliations and postings to G/L inaccurate
• Customer ratings inconsistent
• Disconnection service orders not being completed
• Collection and Debt Management reports
• Collection metrics and Key Performance Indicators (KPI)