Audimation Services has been acquired by Caseware International Learn More.


Blog Image

Identifying Churn in AR

IDEA Tech Tip

Customer churn (also known as customer attrition, turnover, or defection) is when a customer decides to stop engagement with your company.

IDEA can help easily identify “churn” in accounts receivable by following these steps:

Perform a File Compare between the current and prior year databases. A File Compare will take the detail AR from both years, summarize, and join the databases. A difference column calculating the current and prior year balances will be created automatically. To determine potential AR churn, index the field containing the number of records (NRECS_2017) for the current year in ascending order. If that customer has a balance from the previous year, then it tells us that although they have a balance in both years, the decrease in activity (NRECS_2017 vs. NRECS_2016)) suggests that customer engagement has dropped off.

AR Churn Analysis

Tech Tip

Posted By

By IDEA Help Desk Team
The IDEA Help Desk is staffed by CIDA-certified data analytics experts. Our team has one goal - to help you get the most from IDEA. In addition to providing one-on-one support for using any IDEA feature or function, they also provide Tech Tips to keep your skills sharp.

Related Posts
Removing Quote Marks
Jul 20 @Remove can remove any character from a field except one – the double quote. This is because the double quote is used in the function’s syntax: @Remove (Str...
Exploring IDEA's Built-In Power of Python
Aug 20 In December of 1989, Dutch programmer Guido van Rossum was looking for a hobby programming project to keep him occupied during a slow work week around Christmas...
Tech Tip: Comparing Databases
Jun 24 One of CaseWare IDEA®’s most valuable features is its ability to connect, compare and match information from different databases to get a complete view of wh...

This website has been designed for modern browsers. Please update. Update my browser now